Terms of Service

1. Overview

GoHighLead, LLC ("GoHighLead," "HighLead," "we," "our," or "us") provides marketing services, automation software, implementation services, and training. By using our services, you ("you," "your," "Customer") agree to these Terms of Service together with our Privacy Policy, Data Processing Agreement, and Affiliate Agreement (collectively, the "Terms"). You must be at least 18 years old to use our services.

Our services are delivered in part through third-party platforms, including the HighLevel platform and its telephony providers, carriers, email providers, AI providers, and other third-party platforms used to deliver the services. Your use of those platforms is also subject to their own terms, capabilities, and limitations.

2. Definitions

Customer Data means the contacts, customer-provided information, uploaded files, form submissions, communications, message content, call records, conversation history, notes, appointments, transaction records, and other business records that you or your contacts create, provide, or generate through your use of the services.

HighLead Materials means the materials described in Section 8.2.

Platform means a third-party system used to deliver the services, including the HighLevel platform, LC Phone, and the telephony providers, carriers, email providers, AI providers, and other third-party platforms used to deliver the services.

Account Transfer means the transfer of an account or sub-account from HighLead to you or to another provider, as described in Section 13.

Professional Services means separately scoped work outside ordinary subscription support, as described in Section 16.

Usage Fees means the usage-based, platform, carrier, registration, AI, communication, and other variable charges described in Section 17.6, which apply in addition to subscription and service fees.

3. Account Registration

You agree to provide accurate, complete, and current information, to safeguard your account credentials, and to notify us immediately of any unauthorized use. Usage Fees may apply as described in Section 17.6 and are not refundable.

4. License Grant and Restrictions

We grant you a limited, nonexclusive, nontransferable, revocable license to use the software for the Customer's internal business use while you comply with these Terms and all payment obligations. You may not provide third-party access; copy, reverse-engineer, resell, or transfer your license; permit third-party use through rental, lease, or hosting; or access the software through timesharing or similar remote arrangements. Violation may result in immediate termination.

5. Operational Access and Email Forwarding

You acknowledge that HighLead may need access to your email, domain DNS, and social media accounts in order to integrate services. We may set up forwarders from a customer email address to an address designated by HighLead to enable features. You agree to provide the access reasonably required to deliver the services and understand that some integrations involve third-party platforms.

6. Acceptable Use

You agree not to use the services for unlawful purposes; upload malware; send spam or unsolicited marketing; violate A2P, SMS, or email rules; misrepresent your identity; use bots or scrapers; or resell or redistribute the services without written permission. You also agree not to disparage HighLead or its affiliates.

7. User Submissions and Feedback

By submitting feedback or suggestions, you grant HighLead a nonexclusive, royalty-free license to use them lawfully without compensation. Content you upload for campaigns remains your property and is Customer Data.

8. Ownership: Customer Data, HighLead Materials, and Platform Functionality

This section states who owns what. Read it together with Sections 9 through 15, which address how materials and data are exported, transferred, or released.

8.1 Customer Data

You own your Customer Data. As between you and HighLead, you retain all right, title, and interest in Customer Data, including your contacts, customer-provided information, communications, message content, conversation history, and customer records. We do not claim ownership of your Customer Data. We process it to provide the services, as described in these Terms, our Privacy Policy, and our Data Processing Agreement.

8.2 HighLead Materials

HighLead retains all right, title, and interest in HighLead Materials, which include:

1. Reusable workflows and automation templates.
2. Snapshots and account configuration templates.
3. Funnels, landing page templates, forms, and survey templates we designed and reuse across engagements.
4. Scripts, prompts, and prompt libraries.
5. Configurations, code, and integration logic we authored.
6. Documentation, training materials, and reusable processes.
7. Other proprietary implementation assets we develop.
8. Third-party materials we license, to the extent our license permits their use.

HighLead Materials do not include your Customer Data, and do not include functionality, templates, or features owned or provided by a Platform. We do not claim ownership of anything that belongs to you or to a Platform provider.

Where you have paid for a one-time build that these Terms or a separate written agreement identify as a deliverable owned by you, that deliverable is your property rather than HighLead Materials. See Section 17.4 and the applicable statement of work.

8.3 License to HighLead Materials During the Engagement

During your active subscription or engagement, and while you remain current on all payment obligations, we grant you a limited, nonexclusive, nontransferable, revocable license to use the HighLead Materials installed in your account to operate your own business. This license does not transfer ownership, and does not permit you to resell, sublicense, redistribute, or provide HighLead Materials to another agency or provider.

Unless we agree otherwise in writing, this license ends when your subscription or engagement ends. Continued use after that date requires a separate written license, which may carry a separately quoted fee. Section 13.3 describes transfers that include HighLead Materials.

8.4 Platform Functionality

Platform features, native templates, and system functionality belong to the applicable Platform provider. Neither party acquires ownership of Platform functionality through these Terms, and any migration of Platform functionality is governed by the Platform provider's own rules.

8.5 Other Intellectual Property

All HighLead content, software, trademarks, and marketing materials are owned or licensed by HighLead. You may not reproduce or exploit our proprietary content without written permission.

9. Data Ownership Compared With Data Portability

Ownership and portability are separate concepts, and these Terms treat them separately.

Your ownership of Customer Data does not guarantee that every category of it can be independently exported from the Platform on which it is stored. Customer Data lives inside third-party systems, and what can be extracted, in what format, and by what method depends on the technical export capabilities and policies of the applicable Platform at the time of the request.

We will not refuse to provide Customer Data on the basis that we own it, because we do not. Where a category of Customer Data cannot be independently exported using currently available Platform functionality, we will say so, identify the limitation, and describe any alternative Platform-supported method that exists, such as an account or sub-account transfer. Platform capabilities change over time, and we do not represent that any current limitation is permanent.

10. Standard Data Exports

A standard data export means an export produced using the export functionality the applicable Platform makes generally available at the time of your request, in the formats that functionality produces, without custom development, scripting, or manual reassembly of records.

Standard exports ordinarily include contact records and the fields the Platform includes in its contact export. The categories available depend on Platform capabilities, and not every category of Customer Data is included in every export. Categories that may or may not be included in a given standard export, depending on Platform functionality at the time, include conversation history, call recordings, form and survey submissions, appointment records, opportunity and pipeline records, custom object records, and media library files.

You may request a standard data export at any time during your active subscription and, subject to Section 21, after termination to the extent your Customer Data remains available. Standard exports of contact records are provided at no additional charge. Custom exports, data preparation, reformatting, and reassembly of data across categories are Professional Services under Section 16 and are separately quoted.

11. Conversation History

Conversation history, meaning the message threads and communication records associated with your contacts, is Customer Data that you own.

Conversation history is stored inside the Platform, and the ability to export it as a standalone file depends on Platform functionality. To the extent supported by the applicable Platform at the time of the request, we will provide conversation history through the Platform's available export functionality. Where the Platform does not offer a standalone conversation-history export at the time of the request, preserving or moving conversation history may require an account or sub-account transfer or another Platform-supported process, because the records move with the account rather than as a separate file.

If a standalone export is not available, we will tell you so in writing, identify the limitation, and describe the Platform-supported alternatives available at that time, including account or sub-account transfer under Section 13. We do not represent that this limitation is permanent, and we will honor a later request if the Platform adds the capability while your subscription remains active or while your Customer Data remains available under Section 21.

12. Phone Number Release and Porting

Phone numbers you use in the services are provisioned through LC Phone and underlying carriers.

12.1 Release and Porting Is Separate From Paid Migration Services

Your ability to port out or obtain release of your phone numbers is separate from any optional paid migration or Account Transfer service. Where a port-out or release does not require an Account Transfer under Platform or carrier procedures, we will not condition it on your purchase of an Account Transfer or other paid migration service. We will provide the information and authorizations the receiving carrier or provider reasonably requires to complete a port, such as account identifiers and porting authorization documents, to the extent Platform and carrier procedures permit.

12.2 Carrier and Platform Procedures Apply

Porting is performed by carriers and the Platform, not by HighLead. Carrier and Platform procedures, documentation requirements, and timelines apply, and we do not control them or guarantee a porting completion date.

12.3 Timing Relative to Cancellation

If you wish to retain your phone numbers, the port-out must be completed before the cancellation date of your subscription, because numbers and their associated records are released by the Platform when the account closes. You should begin a port before cancellation if a number needs to remain active. Please notify us in writing of your intent to port as early as possible.

We will begin providing the information and authorizations reasonably required for the port promptly after receiving a complete written request and the information reasonably necessary to process it. Carrier and Platform timelines remain outside HighLead's control. If a port is in progress on your cancellation date and the delay is caused by carrier or Platform processing rather than by your inaction, you may request in writing that we keep the number active on a month-to-month basis at the applicable number and usage cost until the port completes or until you withdraw the request.

13. Account and Sub-Account Transfers

An Account Transfer is a distinct service. It is not the same as a phone number port under Section 12, a standard data export under Section 10, a contact export, or cancellation of your subscription. You may request any of those independently.

13.1 What an Account Transfer Involves

Depending on scope, an Account Transfer may require some or all of the following: account and configuration review; preparation of the account for transfer; coordination with you and the receiving provider; completion of Platform transfer forms and approvals; removal of HighLead Materials or a written licensing decision about them; collection of receiving-provider information, such as the receiving agency or location identifier; monitoring of the transfer through the Platform; and confirmation of completion. An Account Transfer is therefore a Professional Service under Section 16, quoted under Section 15.

13.2 Prepared Transfer

In a prepared transfer, HighLead Materials are removed from the account before the account or sub-account is transferred, and your Customer Data and your own assets remain in the account. A prepared transfer is a separately scoped professional service, quoted under Section 15 based on the scope and complexity of the account. Removal of HighLead Materials in a prepared transfer is subject to the written authorization requirement in Section 14 where removal may be irreversible.

13.3 Transfer Including HighLead Materials

Transferring an account or sub-account with HighLead Materials left in place must be separately agreed in writing. Such a transfer involves a license or assignment of proprietary assets, may involve third-party license terms, and may carry a separately quoted fee different from the fee for a prepared transfer. We may decline to include specific HighLead Materials where a third-party license does not permit their transfer, and will identify any such materials in writing.

13.4 No Guaranteed Transfer Timeline

Account Transfers are executed through Platform mechanisms we do not control. We will perform our portion of the work within the timeframe stated in the accepted written quote, and do not guarantee Platform or receiving-provider processing time.

14. Destructive or Irreversible Removals

Destructive or irreversible removal of workflows, automations, funnels, templates, integrations, or similar components from your account requires either your written authorization or a written agreement between the parties that expressly authorized that specific removal. A request for authorization will identify, in reasonable detail, what is to be removed and that it may not be recoverable.

Routine maintenance, bug fixes, and ordinary configuration changes made at your request do not require this special authorization.

HighLead may enforce its ownership and licensing rights in HighLead Materials, including by ending a license under Section 8.3 and by pursuing the remedies otherwise available to it, without automatically destroying or disabling components of your account.

You acknowledge that once such materials are removed they may not be recoverable, including by HighLead, and that recreating them may require new paid work.

15. Migration and Professional Services Fees

Fees for Account Transfers, migrations, custom exports, data preparation, and other Professional Services are quoted on an account-specific basis. There is no fixed or standard fee for these services.

Each quote is a separately quoted fee, also referred to as a migration fee or professional-services fee, based on factors including:

1. The scope of the requested work.
2. The complexity and configuration of the account.
3. The assets and components involved, including their number and interdependence.
4. The preparation, coordination, and monitoring required.
5. Whether HighLead Materials are removed, licensed, or included.
6. Receiving-provider requirements and coordination.

We will provide the quote in writing before any paid work begins, and your written acceptance is required before we begin that work. Professional Services fees are separate from subscription fees and from any bucket support hours you have purchased, unless the written quote states that hours will be applied.

16. Support: Subscription Support Compared With Professional Services

16.1 Onboarding

We provide one-on-one onboarding meetings by video conference for new subscribers upon signup. These are limited in number and are designed to complete your initial account setup.

16.2 Included Subscription Support

Your subscription includes assistance with usage-related questions through our supported channels, self-service resources, and ticketed support for basic questions and troubleshooting. It does not include ongoing account build-out, custom setup, or continued maintenance beyond the initial onboarding and setup process.

16.3 Paid Support Hours

Ongoing build-out, customization, and advanced setup are subject to paid support. Paid support is available through bucket support hours, sold in increments of 5 hours, and covers further customization, modifications, or implementation of new features or changes.

16.4 Professional Services Outside Ordinary Support

The following categories are Professional Services rather than ordinary subscription support, and are separately scoped and quoted under Section 15:

1. Account or sub-account migration and transfer, including transfer preparation.
2. Coordination with a receiving provider or agency.
3. Custom data exports, and exports requiring scripting or reassembly of records across categories.
4. Data preparation, deduplication, reformatting, and cleanup.
5. Custom integration and custom API work.
6. Substantial offboarding work outside ordinary support.

The categories above are examples of Professional Services. Other work outside ordinary subscription support may also be treated as Professional Services when the work is specifically described and accepted in a written quote, order form, statement of work, service agreement, or other written scope accepted by the Customer.

Paid Professional Services are quoted and accepted in writing before work begins.

16.5 Self-Service Resources and Channels

Our support portal includes training videos, help documentation, and a ticketing system for basic questions and troubleshooting. We provide assistance by text and email for usage-related questions. Support outside these channels or beyond basic usage falls under paid support or Professional Services as described above.

17. Subscriptions, Billing, Refunds, and Auto-Renewal

17.1 Billing

Subscriptions are billed in advance and automatically renew unless cancelled. A valid debit or credit card is required. Failure to pay may result in suspension and data loss. We may change fees with notice before renewal.

17.2 Refunds

Setup fees and retainer fees are 100 percent non-refundable. Subscription fees are 100 percent non-refundable and are not prorated. Refunds are at our sole discretion. Our payment processor does not refund processing fees. If we issue a refund at our sole discretion, the refunded amount is reduced by 3 percent for processing fees.

17.3 Refund Policy for Paid Support Hours

All paid support hours purchased from GoHighLead, LLC are non-refundable once billed. Hours not used cannot be carried over, credited, or refunded. Support hours may be applied only to customization, modifications, or implementation tasks requested by the customer.

17.4 One-Time Digital Product Builds

Any one-time payment made to GoHighLead, LLC for the creation of digital products, including landing pages, websites, funnels, or other assets hosted on our platform, is payment for labor and services. Ownership of what results from that work is determined as follows:

1. Customer Data created or collected through the build remains yours under Section 8.1.
2. Assets you provide, including your logos, brand materials, copy, images, and video, remain yours.
3. A deliverable that these Terms or a separate written agreement specifically identify as assigned to you and owned by you is yours, on the terms stated in that agreement.
4. Reusable HighLead Materials used in or underlying the build remain ours under Section 8.2 and are licensed to you under Section 8.3.
5. Platform functionality, native templates, and system features remain the property of the applicable Platform provider under Section 8.4.

Paying for a one-time build does not automatically transfer ownership of reusable HighLead intellectual property unless the applicable written agreement says it does.

Hosted assets may be discontinued or suspended for non-payment of associated services. We reserve the right to charge a reactivation fee if hosting is discontinued and later reinstated.

Migrating, transferring, or releasing digital assets we were contracted to build, whether to another platform or provider, is a Professional Service. It carries a separately quoted migration fee under Section 15, based on the scope and complexity of the assets involved, and requires your written acceptance before work begins.

17.5 Advertising Spend

All paid advertising spend is billed directly to the customer by the applicable advertising platform. GoHighLead, LLC is not responsible for managing, collecting, or resolving any issues related to ad spend billing.

17.6 Usage Fees, Taxes, and Third-Party Charges

Certain features and services may carry usage-based, platform, carrier, registration, AI, communication, or other variable charges in addition to subscription and service fees. HighLead establishes the customer-facing rates for these charges. Current rates are available on the HighLead Usage & Fees page at HighLead Usage & Fees page. Rates may change from time to time as platform, carrier, AI model, infrastructure, registration, or service costs change.

You remain responsible for all applicable taxes and for amounts billed to you directly by third parties, such as advertising platforms.

18. Cancellation

To cancel your subscription, you must send a written request by email at least 7 days before the end of your current billing period. Cancellation stops future renewals and does not refund past charges. We may immediately terminate or suspend access if your payment method fails. We do not reverse, uninstall, or reinstall custom code on your website, landing pages, or social media accounts upon cancellation.

Cancellation is separate from a standard data export under Section 10, a phone number port under Section 12, and an Account Transfer under Section 13. Requesting cancellation does not require you to purchase any of those services, and requesting any of those services does not by itself cancel your subscription.

19. Third-Party Platform Limitations

Some steps in exports, ports, and transfers are performed by parties we do not control. We do not guarantee timeframes or outcomes for:

1. HighLevel account and sub-account transfer mechanisms, forms, and approvals.
2. LC Phone and carrier porting procedures and processing times.
3. Third-party processing time generally.
4. The export functionality a Platform makes available, and changes to it.
5. The configuration, readiness, or responsiveness of a receiving agency or provider.
6. Third-party policy, pricing, or feature changes.
7. External integrations and applications connected to your account.

We will perform our own obligations within the timeframes stated in these Terms or in an accepted written quote, and will keep you informed in writing of the status of any request that depends on a third party.

20. Receiving-Provider Responsibilities After Transfer

Unless a written quote specifically includes them, the following are the responsibility of you and your receiving provider after an Account Transfer, and are outside the transfer scope:

1. Phone service configuration, number assignment, and messaging registration.
2. Domains, DNS records, and domain connections.
3. Email sending configuration, domain authentication, and deliverability.
4. Calendars and calendar integrations.
5. Payment gateway connections.
6. Tracking, analytics, and conversion tracking.
7. API connections, webhooks, and third-party integrations.
8. Credentials, user accounts, and permissions in the receiving environment.
9. Advertising platform integrations and connected ad accounts.

21. Data Handling During Termination and Transfer

We will handle Customer Data reasonably during termination and transfer. We do not preserve Customer Data indefinitely.

You should request any standard data export under Section 10, and any custom export or data preparation under Sections 15 and 16, before your subscription or engagement ends. Requesting or taking an export before termination is the reliable way to retain your Customer Data.

After the effective date of termination, whether Customer Data remains available, and for how long, depends on the capabilities, deletion practices, and retention practices of the applicable Platform, together with our agreements with that Platform and applicable law. We do not guarantee indefinite or continued access to Customer Data after termination, and we do not commit to a fixed post-termination retention period. Where Customer Data remains available and we are able to produce it, we will respond to a written request in good faith.

Nothing in this section requires us to retain data that a Platform deletes on its own schedule, or to retain data beyond what law or our Platform agreements permit. Where we are on notice of a legal claim, litigation, or another preservation obligation, we will preserve relevant Customer Data as required by applicable law.

Where an account is transferred under Section 13, Customer Data moves with the account and remains in the account you receive. This section addresses accounts that are closed rather than transferred.

22. Data Responsibility and Backups

You are responsible for maintaining your own backups of Customer Data. We are not liable for data loss due to cancellation, non-payment, or system issues. You may request a data export before termination as described in Section 10, and access after termination is limited as described in Section 21.

23. Service Modifications

We may modify, update, or discontinue any part of the services at any time. We are not liable for interruptions, downtime, or changes.

24. Compliance with Messaging Regulations

GoHighLead, LLC provides tools for text messaging, phone, and email communication. It is solely your responsibility to ensure compliance with all applicable federal, state, and local laws regarding text messaging, email, and phone solicitations. GoHighLead, LLC is not responsible for monitoring, enforcing, or ensuring compliance with these regulations on your behalf. By using our services, you acknowledge and accept that you are responsible for adhering to all relevant laws and industry guidelines regarding communications with your contacts.

25. Marketing Campaigns: Emails and Communications

You are solely responsible for how campaigns are configured and executed.

Prohibition on Spam. You may not send unsolicited emails, texts, or voice drops. We may suspend or terminate accounts with complaint rates above industry norms.

Sender Identity and Content. You must accurately identify your organization and include a valid physical mailing address in email sends.

Opt-Out. All messages must include an opt-out mechanism. You must honor and process opt-out requests and maintain suppression lists after termination.

26. Termination and Suspension

We may suspend or terminate your account immediately for violations of these Terms or for non-payment. Upon termination, your right to use the services ceases immediately and all outstanding payments become due. Sections 8, 9, 21, 27, 28, 29, 34, 35, 37, and 38 survive termination.

27. Disclaimers

The services are provided "as is" and "as available." We do not guarantee error-free or uninterrupted access, specific outcomes or return on investment, or that the services are free from harmful components.

28. Limitation of Liability

To the maximum extent permitted by law, our total liability is limited to the amount you paid in the 2 months preceding the claim. We are not liable for indirect or consequential damages, including lost profits, lost business, or lost data.

29. Indemnification

You agree to indemnify and hold harmless GoHighLead, LLC, its affiliates, and team members from any claims, damages, or losses arising from your use of the services or your violation of these Terms. We may assume exclusive defense at our expense, and you agree to cooperate reasonably.

30. Third-Party Links and Services

Our services may link to or integrate third-party platforms, including HighLevel and its telephony providers, carriers, email providers, AI providers, advertising platforms, and other third-party platforms used to deliver the services. We are not responsible for their content, practices, downtime, outages, fees, or data handling. Use them at your own risk.

31. Electronic Communications

By using our services, you consent to receive electronic communications, including agreements, notices, and updates. Some communications are mandatory.

32. Case Study and Promotional Use

By purchasing or using HighLead services, you grant GoHighLead, LLC a nonexclusive license to identify your business and to use your business name, logo, publicly available reviews or testimonials, campaign examples, and accurate results or outcomes from our work together in HighLead's portfolio, case studies, website, sales materials, advertising, and other promotional materials. This consent is part of the customer relationship and these Terms, and no separate approval is required for an individual proof card, logo placement, or case study unless you have opted out.

HighLead will not disclose confidential Customer Data, non-public customer lists, credentials, private communications, personal information, sensitive non-public financial information, or other sensitive information through such use. Nothing in this section permits HighLead to disclose Customer Data. Any performance claim we publish about your business will be truthful and supportable.

You may opt out of future identifiable case-study and promotional use at any time by sending written notice to sales@gethighlead.com. An opt-out applies prospectively after a reasonable processing period and does not require HighLead to recall materials already distributed or to undo historical publications, subject to applicable law. HighLead may continue to use properly anonymized or aggregated information where lawful and where your business cannot reasonably be identified.

33. Consent for Marketing Communications

By submitting any form on our websites or landing pages, you agree to our Privacy Policy and these Terms and provide your express written consent to be contacted by GoHighLead, LLC by text, phone call, email, or mail. This includes contact to wireless numbers and applies even if your number is listed on a federal or state Do Not Call list. You acknowledge and agree that:

1. You may be contacted using automatic dialing equipment.
2. Message and data rates may apply.
3. You can opt out at any time by replying "STOP" to any text message.
4. Your consent is not a condition of purchase.

34. Governing Law, Dispute Resolution, and Arbitration

This section is the only dispute resolution provision in these Terms and replaces any other dispute or arbitration language.

34.1 Governing Law

These Terms and any dispute arising out of or relating to them or to the services are governed by the laws of the State of Florida, without regard to its conflict of laws rules.

34.2 Pre-Arbitration Notice and Good-Faith Resolution

Before starting arbitration or a court action, the party raising the dispute must send written notice to the other party describing the dispute, the relief sought, and the factual basis for the claim. Notice to HighLead must be sent to the address in Section 39 (Contact Information) and to sales@gethighlead.com. Notice to you will be sent to the email address on your account. The parties will attempt in good faith to resolve the dispute for a period of 30 days after the notice is received. Either party may begin arbitration after that period ends.

34.3 Binding Arbitration

Except as provided in Sections 34.4 and 34.5, any dispute or claim relating in any way to the services, the software, or these Terms will be resolved by binding arbitration rather than in court, before a single arbitrator. The arbitration will be administered by the American Arbitration Association (AAA) under the AAA rules applicable to the particular dispute. The seat and venue of the arbitration is Collier County, Florida, and any in-person hearing will take place there unless the parties agree otherwise or the arbitrator permits a remote hearing. The Federal Arbitration Act governs the interpretation and enforcement of this section, and the arbitrator will apply the governing law identified in Section 34.1. Judgment on the award may be entered in any court of competent jurisdiction. Arbitration fees and costs are allocated according to the applicable AAA rules and the arbitrator's authority under those rules, and each party otherwise bears its own attorneys' fees unless the applicable rules or law provide otherwise.

34.4 Small Claims Carveout

Either party may bring an individual claim in small claims court if the claim qualifies for that court and remains in that court.

34.5 Equitable Relief Carveout

Either party may seek injunctions or other equitable relief from any court of competent jurisdiction at any time, including to protect intellectual property or confidential information, without waiving this section.

34.6 Jury Trial Waiver

You and GoHighLead, LLC each waive the right to file a lawsuit, except as permitted by Sections 34.4 and 34.5, and each waive the right to a trial by jury. You acknowledge that you have expressly and knowingly waived these rights.

34.7 Class Action Waiver

Claims must be brought in an individual capacity. You and GoHighLead, LLC each waive the right to bring or participate in a class, collective, consolidated, or representative action.

34.8 Survival

This section survives the expiration, termination, or rescission of these Terms.

35. Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in effect.

36. Updates to These Terms

We may revise these Terms at any time. Updated Terms will be posted on our website. Continued use of the services constitutes acceptance.

37. Agreement Precedence

If these Terms conflict with a more specific applicable signed service agreement, order form, statement of work, binding accepted proposal, Data Processing Agreement, or other written agreement between the parties, the more specific agreement controls with respect to the subject matter of the conflict.

38. General

These Terms are the entire agreement between you and GoHighLead, LLC and replace all prior understandings, communications, and agreements, oral or written, regarding their subject matter, subject to Section 37 (Agreement Precedence). They may be modified only by a written amendment signed by the parties or as provided in Section 36 (Updates to These Terms). If a court of competent jurisdiction rules that any part is invalid, that part will be removed without affecting the remainder, and the remaining terms stay valid and enforceable. You cannot assign or transfer these Terms. GoHighLead, LLC may assign or transfer them without your consent to an affiliate, to another company through a sale of assets, or to a successor by merger. Any assignment in violation of this section is void.

39. Contact Information

If you have questions, contact us at:

GoHighLead, LLC

340 9th St N Ste 83

Naples, FL 34102

Phone: (888) 902-3598

Email: sales@gethighlead.com